Critical/Essential - Case Manager Supervisor

Seattle, Washington

Case Manager Supervisor needed for a local non-profit in Northeast Seattle  

Job ID: 16828

Pay Rate: $24 - 26 per hour

Location: Seattle, WA  

Contract: Approximately 2 - 3 months 

Hours: Tuesday - Saturday, 10 am - 6:30 pm (PDT) 

Do you have previous experience as a Team Lead or Supervisor with at least 3 years of experience addressing a variety of social services? 
Are you known for being a self-starter and not being afraid to ask questions? 
Can you work Tuesdays to Saturdays from 10 am to 6:30 pm? 
If so, we want to talk to YOU about this Case Manager Supervisor role!

Our client is helping to build and strengthen our community to end poverty and oppression in the Seattle area. This non-profit organization envisions offering all people equitable opportunities to thrive.

The Case Manager Supervisor serves homeless families with children who are residing throughout the Seattle and King County area. This position is part of a housing-focused team working with families in crisis to rapidly obtain and stabilize in housing. The majority of your time will be spent out of the office, working with clients around housing search, goal planning and budgeting, and providing advocacy, information, and referrals to services with the goal to help the families exit homelessness and establish and maintain a permanent home.   


  • Supervise two to three Case Managers 
  • Provide housing-focused case management, resource referral, and follow-up assistance to homeless families in Seattle who are addressing a variety of issues and barriers to obtaining permanent housing.
  • Assist families in advocating for their needs and accessing services and resources.
  • Act as a liaison between client families and community agencies involved with their case and maintain on going communication with other providers as needed.
  • Travel throughout King County and beyond to meet with clients where they are residing; Provide regular, home-based, individualized support to families before and after they are permanently housed.  
  • Partner with a Landlord Engagement Specialist to help families secure and maintain permanent housing.
  • Conduct a housing strengths and barriers assessment with clients. Provide guidance, assistance, direct housing linkages, and landlord advocacy throughout the housing search process in collaboration with clients and the Landlord Engagement Specialist. 
  • Negotiate with creditors of past rental housing debt, on behalf of clients, to lower the amount due or set up a payment plan.
  • Conduct housing inspections as needed to assist clients to move into housing quickly. Mediate tenancy issues as they arise with clients’ landlords.   
  • Maintain accurate and confidential client case records and electronic files in Excel spreadsheets and various databases. 
  • Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements.   
  • Conduct a needs assessment with the family and work with families to create an individualized service plan based on housing-focused goals and ability to achieve those goals. 
  • Regularly assess and reassess clients’ financial situations and supportive service needs such as income assistance, budgeting, and credit repair; incorporate into goal plans and provide limited financial assistance where necessary.
  • Review and actively monitor and update goals and assist clients in making progress toward meeting goals.   
  • Participate in program, Department and agency meetings and relevant trainings as required, as well as inter-agency groups to provide assistance and advocacy to homeless families.



  • Minimum 3 years in Team Lead or Supervisor roles required. 
  • 2 years of direct social service experience (including experience providing case management with homeless families) in a social service setting; or a Bachelor's Degree in Social Work (BSW) or other related field and 1 year direct social service experience (including experience providing case management with homeless families); or a combination of experience and education with measurable performance that demonstrates the capability to perform the duties of the position.
  • At least 3 years of experience addressing a variety of social issues such as homelessness, trauma, domestic violence and substance abuse, and knowledge of resources available to assist individuals impacted by these issues.
  • Previous experience addressing mental health issues highly preferred.
  • Previous experience with landlord advocacy and housing navigation preferred.
  • Bilingual strongly preferred.
  • Excellent communication skills, both oral and written.  
  • Ability to provide individualized goal planning, money management and budgeting assistance/direction to clients.    
  • Excellent organizational and record keeping skills, including the ability to maintain accurate and confidential files in adherence to HUD and other government contractor requirements.  
  • Knowledge of housing resources, Section 8 guidelines, the Landlord/ Tenant Law, and social services in King County, and the ability to communicate technical housing related rules to families renting homes.  
  • Ability to work individually in a self-directed manner and as part of a team.  
  • Self-motivated with an ability to problem-solve and prioritize.  
  • Demonstrated understanding of motivational interviewing and trauma informed care.  
  • Demonstrated skills in flexibility and adaptability.  
  • Ability to handle multiple tasks under stressful situations.  
  • Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages.
  • Access to reliable transportation (vehicle is required due to traveling between worksites), valid driver's license, vehicle insurance that meets Washington State’s minimum guidelines and the ability and willingness to utilize car to travel throughout King County on a daily basis.   
  • Proficient knowledge of computer software (Microsoft Word and Excel).   
  • Ability and willingness to work evenings and weekends to respond to client needs.



Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Type: Contract

Category: Critical/Essential ,Other Area(s)

Reference ID: 16828

Start Date: 06/29/2020