Contact Center Representative

Job ID: 23578

Job ID: 23578

Federal Way, Washington

Onsite

Customer Service

Contract

Federal Way, Washington

Onsite

Contract

  Customer Service

Job Details

Contact Center Representative needed for a financial institution in Federal Way.

Job ID: 21711
Pay Rate: $21 per hour
Location: Federal Way, WA
Work Arrangement: Hybrid Position
*Training Period Fully On-Site in Federal Way, WA for the first 90-120 days. Transitions to hybrid schedule with remote work up to 3 days per week. 
Employment Type: Contract
Shift: Day shift (starts range from 8am-9am)

 

As a Contact Center Representative, you've probably tackled thousands of conversations and mastered excellent customer service techniques with an authentic human-centric twist to make sure those clients walk away having felt heard. Feeling driven by a fast-paced atmosphere, you'll do what you do best; assist those members with everyday account navigation and impress those around you with your robust library of knowledge and ability to support wherever you're needed.

Our client was founded as a Continental Mortgage and Loan Company in 1921. Since then, they have made great strides to become a leader in customer care and have received consistent “outstanding” ratings under the federal Community Reinvestment Act. Generous donations have been made but they are more proud of their employee volunteer initiatives that serve the communities around them.

Responsibilities:

  • Respond to customer inquiries via telephone, email, web chat, or digital channels on banking products, services, and rates
  • Resolve customer issues timely and thoroughly
  • Minimize customer transfers and hold times.
  • Respond to online banking, mobile banking, and bill payment inquiries
  • Prepare and process requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research, debit card orders, cancel and reactivation of debit cards, and other transaction requests
  • Assist clients with the completion of debit card disputes, ACH disputes, or check fraud affidavits.
  • Assist in the completion of new account or loan applications.
  • Ensure the security of customer information by performing customer verification on each interaction
  • Accurately track the call reason for training, forecasting, and trending purposes
  • Maintain knowledge on banking products and complies with regulations that include but are not limited to:
    • Overdraft protection, Regulation E, Regulation D, Bank Secrecy Act (BSA), Regulation CC, Privacy Gramm-Leach-Bliley Act (GLBA), and Non-Public Personal Information (NPPI), Right to Financial Privacy Act (RFPA), identity theft, red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), financial elder abuse and OFAC.

Qualifications:

  • 6+ months of experience working in Customer Service or Call Centers
  • Exceptional verbal and written communication skills
  • Computer proficiency & working knowledge of Microsoft Office
  • Ability and willingness to work a flexible schedule / overtime, as needed

Benefits Offered by Parker Staffing to Contract Employees: 

  • Paid Sick/Safe Time (based on where allowable by law) 
  • Medical benefits with multiple plan tiers and Telemedicine access 
  • 401K with matching contributions  
  • Holiday pay  
  • Employee Assistance Program (EAP) 

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Why Parker Staffing?

Founded four decades ago as a local Seattle-based staffing firm, Parker has become a go-to company of choice for Administrative, Customer Service, Contact Center, Non-Clinical Healthcare, Human Resources, Sales, Mortgage, and Banking job opportunities. Over the years, we’ve steadily grown beyond our Seattle roots to place thousands of candidates in contract, contract-to-hire, and direct hire needs across the United States.

People are at the heart of what we do, and we’re proud to have been named a “Best Place to Work” by Puget Sound Business Journal for over 11 years in a row. From your virtual interview with our recruiting team to our streamlined onboarding experience and ongoing support, our goal is to deliver a high-touch experience that sets you up for success.

Parker contractors tell us they love our:
  • Weekly pay
  • Direct deposit
  • Fast, easy onboarding
  • Digital paperwork (no printer required!)
  • Dedicated support team

Benefits & Perks

As a Parker contractor, you have access to a variety of benefits including medical benefits with multiple plan tiers and telemedicine access, 401k plan with matching contributions, Paid Sick/Safe Time (where allowable by law), and holiday pay. And because we know life happens, we also offer an Employee Assistance Program (EAP) at no cost to you. Additional details about benefits and eligibility criteria are provided during your onboarding with Parker.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.