Customer Service Representative

Job ID: 23650

Job ID: 23650

Boise, Idaho

Hybrid

$19

Customer Service

Contract To Hire

Boise, Idaho

Hybrid

Contract To Hire

  Customer Service

$19

Job Details

Customer Service Representatives needed for an award-winning financial institution.

HIRING IMMEDIATELY!

Job ID: 23650
Pay Rate: $19.00 per hour
Work Arrangement: Hybrid
Work from Home + On-Site in Boise, ID
(Only 2 days on-site per month required)
Location: Boise, ID
Employment Type: Contract-to-Hire

Kick off the next stage of your career with an award-winning financial institution that's been voted the “Best Bank” by Money Magazine three years in a row and they've been recognized by Forbes as one of the Top 100 Best Employers to Work For. Their contact center functions almost like a virtual branch, where customers can get support on everything from online banking and balance inquiries to opening new accounts and more!
As a Customer Service Representative, you'll be a critical member of a collaborative team that answers customer questions and resolves issues across eight states. You'll build excellent subject matter expertise and a strong reputation for being a good listener and problem solver. They also have a strong “promote from within” policy and former CSRs have risen through the company to be trainers, leads, supervisors, and more!

What you'd be doing:

  • Manage a high volume of inbound calls (75 – 100 a day)
  • Have a consistent attitude of genuine care and desire to help
  • Effectively and efficiently communicate with customers about their questions and concerns in a professional manner
  • Use attention to detail skills to maintain accurate customer records by consistently updating the database
  • Utilize a multi-screen computer setup efficiently

Who we are looking for: 

  • People who thrive in customer-centric environments
  • Since this an entry-level role in banking, we're looking for strong customer service or administrative experience, especially within other contact centers; Banking experience is a bonus!
  • Tech-savvy and able to navigate multiple screens and systems in a Microsoft Office environment
  • Consistent attendance and punctuality (the adulting 101 stuff!)
  • Exceptional communication skills, especially the ability to apply proper phone etiquette skills
  • Eager to learn new software and apply information quickly
  • Ability to pass a “soft pull” credit check (does not affect your credit score) and background check to be qualified to access sensitive customer information
  • Tobacco-free, including vaping

Benefits that Parker Staffing offers to their Contract-to-Hire employees until accepting a FTE position with our client:

  • Paid Sick/Safe Time (based on where allowable by law)
  • Holiday pay
  • Medical benefits with multiple plan tiers and Telemedicine access
  • Employee Assistance Program (EAP)
  • 401K with matching contributions

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Why Parker Staffing?

Founded four decades ago as a local Seattle-based staffing firm, Parker has become a go-to company of choice for Administrative, Customer Service, Contact Center, Non-Clinical Healthcare, Human Resources, Sales, Mortgage, and Banking job opportunities. Over the years, we’ve steadily grown beyond our Seattle roots to place thousands of candidates in contract, contract-to-hire, and direct hire needs across the United States.

People are at the heart of what we do, and we’re proud to have been named a “Best Place to Work” by Puget Sound Business Journal for over 11 years in a row. From your virtual interview with our recruiting team to our streamlined onboarding experience and ongoing support, our goal is to deliver a high-touch experience that sets you up for success.

Parker contractors tell us they love our:
  • Weekly pay
  • Direct deposit
  • Fast, easy onboarding
  • Digital paperwork (no printer required!)
  • Dedicated support team

Benefits & Perks

As a Parker contractor, you have access to a variety of benefits including medical benefits with multiple plan tiers and telemedicine access, 401k plan with matching contributions, Paid Sick/Safe Time (where allowable by law), and holiday pay. And because we know life happens, we also offer an Employee Assistance Program (EAP) at no cost to you. Additional details about benefits and eligibility criteria are provided during your onboarding with Parker.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.