Collections Representative - Bothell

Bothell, Washington

Entry-Level Collections Representative sought for respected national debt recovery agency

Job Type: Direct Hire
Pay: $17.50-$21.00 base, uncapped commission to exceed base over time (see note on commission below)
Location: Bothell, WA (This role is 100% onsite due to federal compliance regulation)
Hours:  7am-4pm or 8am-5pm Monday-Friday

No one likes their credit being impacted by bad debt, but the reality is that life happens, and people fall behind. As a Collections Representative, you have an opportunity to be the solution! A successful collector is the ultimate people person. You're able to use your empathy and negotiation skills to help customers create a debt resolution plan that is a win-win for them and your clients.

Our client is a respected nationwide debt recovery agency with over 30 years of experience in the industry. They pride themselves on running a top-notch organization with a "People First" mindset centered on efficient, ethical collections. Unlike other collections companies, our client focuses on building a positive culture where people want to work, and as a result, their environment is highly supportive and collaborative. They're always working on fun new ways to make work fly by and celebrate success!

The Collections Representative position is a critical contributor to our client's team. Their organization is growing like crazy and offers opportunities to accelerate both your compensation and your career! You'll be making between 100-150 outbound calls on an auto-dialer and there are three different tiers you can unlock based on your performance. Each tier enables you to earn more and there is no fixed waiting period for you to get access--essentially, you control your own destiny!

How does commission work?

You initially start with your guaranteed hourly base pay ($17.50-$21.00/hour depending on experience). You then earn a commission which is a percentage of each debt amount you successfully collect. Once your commission exceeds your base pay, you earn the higher of the two. On-target-earnings for 3-6 months in can reach $62-65k if you're meeting expectations, and top performers can hit $100k+ within year one!

What would I be doing?

  • Making 100-150 outbound calls to both consumer and business contacts depending on the client
  • Working with customers to negotiate a debt repayment strategy
  • Demonstrating professionalism and empathy for a wide range of backgrounds and situations
  • Following federally mandated compliance regulations regarding fair debt collection practices
  • Managing time effectively to meet performance goals
  • Contributing a positive attitude to customer and co-worker alike
  • Utilizing an proprietary system to notate customer contacts and call results

What are you looking for?

  • Previous experience in bill or debt collection (call center experience in a credit card or similar financial environment also encouraged to apply)
  • Basic math skills (addition/subtraction)
  • Strong communication skills
  • Reliable and dependable work ethic
  • Persistence and ability to overcome objections
  • Ability to use common office software and tools

What are the Benefits?

•        Guaranteed hourly rate + uncapped Commission Plan

•        Medical, Dental, Vision Insurance with Employer Contributions

•        EAP (Employee Assistance Program)

•        Paid Vacation, Holidays, and Sick Time

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities throughout the nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Type: Direct-Hire

Category: Customer Service

Reference ID: 20736

Start Date: 10/05/2022

End Date: 09/07/2022

Shortcut: http://jobs.parkerstaffing.com/MqcWr5