Critical/Essential - Tier 3 Customer Support for Nintendo


Job ID: 16705

Pay Rate: $18.00

Location: Redmond, WA

Contract

Who are we?

We're Parker Staffing, and we've been partnering with Nintendo of America since the Super Nintendo to provide excellent long-term talent to make their customer care world class year after year. We've been around for 40 years, we're local, and we care about the people that work for us.

Who are you?

What makes you stand out? What do you do differently than your peers that takes your customer experience to the next level, time after time? Are you someone your family or friends call on when they need tech support? Can you troubleshoot your own router? What was the name of the character you play as in The Legend of Zelda? How about Metroid Prime?

What do you need to be successful?

A passion for video games is a good start. You also need to be able to troubleshoot basic problems, and be able to deescalate customers who are upset. You're going to need excellent written and verbal communication skills. You'll be writing detailed reports about what happened during client interactions. You need to be able to think quickly on your feet. Things are always changing, and you'll be at the forefront of that change. The ability to make judgment calls and use problem-solving skills.
Being able to work independently with a sense of urgency to get customers taken care of correctly.
You have to be able to multi-task. How many tabs do you have open right now?

What will you be doing?

Contractors will initially work from home, however as the COVID-19 situation evolves, you may be required to work in office, and will need to be able to commute to Nintendo Corp offices in Redmond, WA.

This will be tier 3 consumer service. You'll be providing tier one networking and troubleshooting support for Nintendo gaming systems. You'll be following established resolution road maps to get things done. You'll be interacting with internal departments daily to help resolve issues.

What about the logistical details?

_All candidates will go through a drug screen and background check. _
The call center is open 6AM to 7PM, seven days a week. You'll need open availability.
*The break - Nintendo associates are required to take a mandatory 8 week break after 48 weeks of consecutive weeks on the job before they are eligible to return for another 48 week period.* What does that mean? That means you'll work up to 11 months, you'll take a 2 month break (which Parker Staffing helps with), and then you're invited back to work for another 11 months.
Pay starts at 18.00 dollars per hour and increases based on performance and longevity.

We want to talk to you today!

Job Type: Full-time

Salary: $18.00 /hour 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Type: Contract

Category: Critical/Essential ,Customer Service / Call Center

Reference ID: 16705

Start Date: 06/22/2020

End Date: 05/14/2021

Shortcut: http://jobs.parkerstaffing.com/J1v5Az

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