Customer Experience Specialist


Customer Experience Specialists needed for award-winning eBike company

**Must live near Phoenix, AZ or Salt Lake City, UT**

Job ID: 18714
Pay Rate: $15.50 - 16.50 per hour
Location: Phoenix, AZ or Salt Lake City, UT (Remote) 
Contract: About 4 - 6 months (potential for extension)
Schedule: 40 hours/week, must work shifts between 5:00 am to 6:00 pm (PDT) including Saturday and Sunday

Ahhhhh summer. The days of twilight hikes, midnight swims, stunning sunsets, and the timeless Phoenix siesta. If you love the outdoors, you're already finding ways to beat the heat while still enjoying everything summer has to offer. Our client is like you--they were founded by people passionate about getting everyone into the great outdoors. That's why they've built one of the hottest brands of eBikes on the market today! Their innovative products have been featured in Forbes, Fast Company, Wired, and even Inc. Magazine’s “Coolest Products” list. And their direct-to consumer model helps them keep leveling up their products thanks to feedback from their amazing customers.

But a standout product requires standout support, and that's where you come in. The Customer Experience Representative is a critical role for our client as they enter the busy summer season. CX Reps provide ongoing support both pre- and post-sale to ensure customers get the perfect eBike for them. You'll be engaging through multiple channels (phone, email, social media, and more) to answer questions, provide product information, resolve issues, and more. You'll also collaborate with a fun, dynamic team that works hard and leads by example to deliver an exceptional experience.

RESPONSIBILITIES

  • Perform pre-sale customer support by email, phone, social media, forums, and in-person including answering questions, detailing products, and (above all) ensuring that all potential customers are left with a fantastic experience.
  • Perform post-sale support by email, phone, social media, forums, and in-person including bike operations, best practices, and basic tech support.
  • Monitor and update online inventory, product descriptions/photos, and basic website information.
  • Learn the industry to understand the products our client’s offer on a technical level.
  • Assist in the implementation and maintenance of customer service systems, shipping software.
  • Collaborate with members of other teams to find answers and be a resource to teammates.
  • Advocate for customers by identifying trends and suggesting improvements to processes, policies, and products.
  • Participate in local outreach events and related events with the sales team, as needed
  • Additional duties and overtime as required.

QUALIFICATIONS

  • Prior experience in customer service via the phone, email, and social media.
  • Experienced in developing relationships with customers.
  • Impeccable verbal and written communication skills under pressure.
  • Experience with electric bikes or vehicles preferred.
  • Experience with Adobe Creative Suite and/or Slack preferred.
  • Strong ability to multitask.
  • Highly skilled at independent online research.
  • Ability to learn quickly in an ever-changing environment.
  • Professional communication with managers and team members.
  • Tech savvy and proficient with Microsoft Office (e.g. Excel), Google suite (Docs, Sheets, etc.).
  • Knowledge of major social media platforms (experience on a business level preferred).
  • Capable of effectively working from home. 
  • Must be able to work shifts between 5:00 am to 6:00 pm (PDT) including Saturday and Sunday.




Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Type: Contract

Category: Customer Service

Reference ID: 18714

Start Date: 05/10/2021

End Date: 11/10/2021

Shortcut: http://jobs.parkerstaffing.com/csNF4I

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