Customer Success Analyst


Customer Success Analyst needed for a fraud protection tech enterprise
Job ID: 19298
Pay Rate: $45,760.00 per year
Location: Onsite in Kirkland, WA
Employment Type: Direct Hire

 

We've all been a little deprived of human interactions over the last year, but not you. As a Customer Success Analyst, you've probably tackled thousands of issues and studied the evolving trends surrounding what makes or breaks customer experience. Leveraging your critical thinking, attention to detail, and customer-centric mentality you’ll uncover answers to the customer’s general inquiries and generate performance analysis results for internal and external stakeholders. You'll be the analytical expert, with the team looking to you for help and you'll inform the business as to the performance effectiveness of the solutions for the customers, escalate issues to appropriate channels when necessary, and assist product in the quality assurance of any release.

Our client is solving the biggest business issue in the world today: Fraud. Losses are skyrocketing for companies because the old model of verifying identity (“something you know”) isn’t working with so many data breaches, hacks, dark web data sales and sophisticated fake ID creation. With many new Fortune 500 clients, the company is going through a rapid growth phase and needs someone who understand this type of scaling and brings a passion to help solve big problems that affect millions daily.

 

CORE RESPONSIBILITIES:

  • Provide inbound general customer service
  • Deliver solution trial performance analysis & reporting to Sales
  • Provide machine learning, algorithmic, and product testing
  • Produce daily business performance reporting
  • Proactively monitor system performance & alert appropriate teams if there’s an issue

BASIC QUALIFICATIONS:

  • Inquisitive thinker and disciplined problem solver who keeps digging until a solution materializes
  • Effective communicator able to translate complex matters into simple messages that resonate with multiple audiences
  • Detail obsessed and lover of scanning the minutiae to drive bigger picture outcomes
  • Mission-oriented individual passionate about making a difference and leaving a positive legacy wherever you go
  • Embrace change with a “can do” attitude and willingness to roll up your sleeves to get the job done
  • You’re cool, calm, and collected and loved by your peers for the joy you bring working with them
  • Bachelor’s Degree in Business, Business Science, Analysis, Accounting or similar education or experience equivalent

PREFERED QUALIFICATIONS:

  • 1-3 years of experience working in an analytical, consultative, or technical support role
  • 1-2 years of customer success or customer service with a technical degree
  • Knowledge of Java, HTML, XML, Javascript, SDK, or API, a plus
  • Fluency in a language from Asia Pacific Region (ex: Korean, Japanese, Tagalog, ect.) or Europe (ex: French, German, Spanish, Portuguese, etc.)
  • Familiarity with Atlassian products

 

 

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Type: Direct-Hire

Category: Customer Service

Reference ID: 19298

Start Date: 09/10/2021

Shortcut: http://jobs.parkerstaffing.com/ffiXj8

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