Customer Support Representative


Customer Support Representative needed - Magic: the Gathering
Job ID: 18917 
Salary: $37,814.40 Annual 
Location: Onsite in Seattle, WA
Employment Type: Direct Hire
Available Schedules: Tuesday & Wednesday off, Monday & Thursday-Sunday

 

Come, my fellow scimitar-wielding Drizzt Do'Urden fans. You have been summoned from the Forgotten Realms for the quest of all quests. Is thou bewitched with zeal upon first glance of such prized possession: a horde of Magic the Gathering playing cards? If you embody the spirit of Finder Wyvernspur, join our brethren on this critical journey as their Valiant Customer Service Representative to rectify Magic cards upon retrieval and preserve such treasury. Who knows, you may cross paths with the illusive Black Lotus.

Our client is a family-owned business that has grown into one of the world’s best retailers in their field with two brick and mortar locations in the Seattle area. In addition to their status as Chief Wizards of All Things Playing Cards, they offer brews, boards, and merriment to help pass the pandemic time. They pride themselves on providing great customer service, the fastest shipping in the business, but most of all, they're committed to going the extra mile.

This is an awesome entry-level role into the industry and we highly encourage candidates with background in retail, grocery, food service, light industrial, and sales. If you think your skills would transfer to this position, please apply!

 

Your Daily Quests:

  • Uphold our client’s reputation as the most customer-centric organization.
  • Exercise good judgment and critical thinking in ambiguous, time-sensitive situations.
  • Uphold processes and policies in support of organizational goals.
  • Execute against organizational SLAs for customer care.
  • Balance rapidly shifting priorities through multitasking and flexibility.
  • Investigate and resolve incoming customer complaints.
  • Use good judgement to evaluate complex situations and quickly execute decisions.
  • Maintain a positive attitude in the face of customer concerns.
  • Act as the subject matter expert on processes, policies, and internal tools.
  • Participate in additional duties, projects, and responsibilities as needed and assigned.
  • Weekend shifts required; overtime required during times of peak volume.

Your Ranking Qualifications:

  • At least 1 year of experience in a customer facing role.
  • Associate degree or equivalent work experience.
  • Proven track-record of building trust with customers and teammates.
  • Top-notch time management and communication skills.
  • Demonstrated bias for action.
  • Ability to apply innovative solutions to ambiguous situations.
  • Strong conflict resolution skills.
  • Capacity to act as a customer advocate without bias.
  • Demonstrates a growth mindset and embraces constructive feedback.
  • Experience with Freshdesk or similar customer support tool.
  • Competency with Word, Excel, and Outlook
  • An understanding of Magic: The Gathering and its player base is a plus.

COVID Note: This is an onsite role, so our client has implemented the following COVID protocols for your safety:

  • Social distanced workstations
  • Temperature checks upon arrival
  • Facemasks required

 

 

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Type: Direct-Hire

Category: Customer Service

Reference ID: 18917

Start Date: 07/15/2021

Shortcut: http://jobs.parkerstaffing.com/khdLtC

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