Patient Access Specialist

Burlington, Massachusetts

Patient Access Specialist needed for a Healthcare Network in Burlington, MA  

Job ID: 18910

Pay Rate:  $16 to $22 per hour

Location: Burlington, MA (On-site)

Contract: About 3 months  

The performance of the Patient Access Specialist is in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction, and ideal candidate will have a passion for service and excellent customer service!


  • Identifies records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response.
  • Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
  • Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls, orders, recall lists, scheduled order work queues and MyChart.
  • Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.
  • Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed.
  • Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.



  • High school diploma or equivalent


  • Prior experience in an office or medical setting providing customer service
  • Processing and verifying electronic demographic data, financial, or other business-related information

Skills, Knowledge & Abilities:

  • Ability to work successfully in a fast-paced environment
  • Be able to multi-task where independent decision making is necessary 
  • Process electronic information/data accurately and efficiently 
  • Maintain strict adherence to confidentiality 


Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Type: Contract

Category: Non-Clinical Healthcare,Customer Service,Administrative

Reference ID: 18910

Start Date: 07/26/2021