Consumer Service Representative

Redmond, Washington

We're looking for a talented representative who harbors a love for Nintendo products, strong communication skills and a positive attitude! A commitment to customer service and learning new technical skills are also key to being successful here, as you will be adapting to new responsibilities and skills over the duration of your assignment.

What are my core duties in this role?

  • Providing outstanding technical assistance to consumers through live troubleshooting
  • Answering consumer questions regarding the online features of their Nintendo game systems.
  • Gathering and documenting consumer feedback

What knowledge and skills are required?

  • Strong verbal and written communication skills
  • Ability to work independently with good business judgement
  • Customer Service experience
  • General knowledge of Nintendo products

What are my core duties in this role?

Consumer Service Representatives provide tier one network and troubleshooting support for Nintendo gaming systems. Additional responsibilities include but are not limited to:

  • Assisting consumers (both adults and children) with setting up and/or using a wireless network with their Nintendo gaming system(s).
  • Troubleshooting connection and/or other system issues
  • Answering consumer questions regarding the features of their Nintendo game systems.

All applicants are subject to background check and drug screen.

In addition, candidates must be able to fully attend all days (which cover Monday-Friday) of the paid 3 week training class that kicks off this assignment.

The Consumer Service Department is open from 6:00 am to 7:00 pm, seven days a week. To be considered, candidates must be available to work any full time (32-40 hours per week) schedule within these business hours. The exact schedule you'll work following training may vary each week with shifts including the morning (starting at 6am), the weekend (Saturday/Sunday), and closing (ending at 7pm), so candidates must be able to accommodate a fluctuating schedule.

Nintendo associates are also required to take a mandatory eight-week break in service after a maximum of 48 consecutive weeks on the job before they are eligible to return for another up to 48-week period. Actual break dates can be any time between the start of your assignment and this maximum 48-week date.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Type: Contract

Category: Customer Service / Call Center

Reference ID: 15989

Start Date: 12/01/2019